Support

HELPFUL VIDEO TIPS

How to run a Speed Test

Router Bypass

Note: A speed test over Wi-Fi will show remaining bandwidth. Accurate speed test will be bypassing your router directly into a laptop or desktop.

Devices connected to the router will still use data. 

Wireless Power Cycle

             First, go to your wireless router.  Look for a brand name, like Netgear, Linksys, TP Link, etc. Once you find your wireless router, follow the cable in the “Internet or WAN” port to locate your Power Injector.  It will be located somewhere between the equipment from outside and your wireless router. If you do not have a wireless router, then the cord from your Power Injector goes right into your computer. Your power injector will have two Ethernet cords coming out of it with a light in the middle. Unplug the power cord from the back of the power injector box.

If you have a wireless router, pull “Out” the power cord with the round end. Wait 60 seconds. Insert your power cord back into the small box. (Power Injector) Ensure the light is on.

After we recommend restarting your devices, make sure you are connected to a Network (your router) then click on your internet icon. Your homepage should come up. Ensure you can get to other sites like Facebook, Google or check your email … etc.

If you are still unable to connect, we recommend performing a “Router Bypass” to ensure service is coming into the home. (How to video post above)

Fiber Power Cycle

If you are experiencing a loss in connection, we first recommend power cycling your router. After 2-3 minutes if you are unable to connect find the power injector. (Example Below). Press and hold the power button for 2 seconds. Wait 5-10 minutes and service should resume.

Fiber Power Injector

Wireless Routers

Plume HomePass App

  • Country Wireless carries the ADTRAN WiFi 6 managed routers for a monthly fee, these are coupled with the Plume HomePass app. Doing so we are able assist in troubleshooting issues in your home like never before.
  • The HomePass app allows you to easily set up and manage your new WiFi network. This is the world’s first and only self-optimizing home WiFi technology delivering powerful, reliable connectivity in every room, on every device. 

If you would like a managed router please give us a call. 715-389-8584

Router Setup Quicklinks

          Each router will have a setup process. Most carriers have an app you will have to download to finish setup. Within the app you will be able to control almost every aspect of your home Wi-Fi network. Country Wireless will not be able to access customer purchased routers and has limited knowledge regarding setup or operation. Please use the quick links for setup videos as well as information regarding functions.

Still having connectivity issues? Give us a call 715-389-8584.