SUPPORT

Let’s walk through a power cycle.

• Find Your Router

  • Brand names might be Netgear, TP-Link, etc.

  • If you don’t have a router, your cable goes directly from the Power Injector to your computer.

• Unplug Power – Router & Power Injector

  • First, unplug your router from the wall.

  • Follow the cord from the router’s Internet/WAN port back to your Power Injector (a small black box with 2 Ethernet cords and a light).

  • Unplug the Power Injector from power too.

• Wait 2 Minutes

• Plug Back In (in order)

  • Plug the Power Injector back in. (Make sure the light comes on.)

  • Then plug the router back in. (Router lights should start flashing.)

• Restart Computer or Devices

  • Close all apps, restart your computer, and reconnect to your wireless network.

• Check Connection

  • If your Wi-Fi isn’t showing up, your router may be faulty.

  • If problems continue, to check your router perform a Router Bypass (see video instructions).