Terms of Use
Welcome to the Country Wireless website. The Country Wireless website (“CountryWireless.com” or the “Site”) is owned and operated by Country Wireless. PLEASE READ THESE TERMS AND CONDITIONS OF USE (“TERMS OF USE”) CAREFULLY BEFORE ACCESSING OR USING THE SITE. BY ACCESSING OR USING THE SITE, YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS OF USE.
Agreement to Terms. By using this Site, you acknowledge that you have read, understand, and agree to be bound by these Terms of Use. When using particular features, resources, or services offered through this Site, you may also be subject to additional guidelines, rules, or policies that may be posted from time to time, including, without limitation, our Privacy Policy. All such guidelines, rules, and policies are hereby incorporated by reference into these Terms of Use.
If you do not agree to these Terms of Use or any applicable guidelines, rules, or policies, you must not use the Site.
Modification of Terms. Country Wireless reserves the right, in its sole discretion, to modify, update, revise, or replace any portion of these Terms of Use at any time. Any such changes will be effective immediately upon posting to the Site, unless otherwise stated. Your continued use of the Site after changes have been posted constitutes your acceptance of the revised Terms of Use.
Please note that additional and/or different terms and conditions may apply to services provided directly by Country Wireless, including but not limited to internet, VoIP, or equipment services. You should review those service-specific terms before enrolling in or using such services.
Links
This Site includes links to other internet sites solely as a convenience to users. Country Wireless is not responsible for content outside of this Site. Country Wireless does not endorse any linked sites or the information, materials, products, or services contained on or accessible through such sites. Furthermore, Country Wireless makes no express or implied warranties regarding the information, materials, products, or services contained on or accessible through linked sites. Access to and use of linked sites—including any information, materials, products, or services available through them—is solely at the user’s own risk.
By using Country Wireless internet service, you agree to the following:
General Billing and Payments
Billing Cycle and Invoicing
The Services provided by Country Wireless are billed on a recurring, subscription basis. Monthly invoices are generated and deemed due at the commencement of each billing period. All charges are assessed regardless of the Customer’s actual usage of the Services during the applicable billing period.
Payment Terms
All payments are due on or before the twentieth (20th) day of each month. A late fee of ten dollars ($10.00) will be applied to any account that becomes thirty (30) days past due from the original invoice date. Accounts that reach forty-five (45) days past due may be suspended until full payment of the outstanding balance is received.
If Services are suspended due to non-payment, a reconnect fee of thirty-five dollars ($35.00) shall be assessed and must be paid in full prior to restoration of Services.
Non-Refundable Charges
All fees billed at the beginning of a billing cycle are non-refundable once the invoice has been created. Country Wireless does not issue refunds, prorations, or credits for partial-month usage, non-usage, service interruptions, or early termination after the billing period has commenced.
Cancellation Requirements
Customers wishing to terminate Services must submit a valid cancellation request no fewer than three (3) and no more than five (5) business days prior to the start of the next billing cycle. Failure to provide timely notice will result in the Customer being billed for the subsequent billing period, and such charges shall remain fully due and non-refundable.
Billing Statements and Paper Billing Fees
All billing statements will be sent electronically unless a paper statement is expressly requested by the Customer. All invoices will be issued separately. A two-dollar ($2.00) mailing fee will be applied to each monthly paper invoice. To avoid this fee, the Customer must request enrollment in paperless billing. Customers may obtain their running balance by accessing their online account portal.
Customer Acknowledgment
By maintaining an active account or continuing use of the Services, the Customer acknowledges and agrees to the billing and payment terms set forth in this section.
Equipment Damage
Country Wireless offers a Maintenance Plan to cover the radio (outside equipment) and wiring from damage. Any equipment plugged into the radio, including routers, is solely the responsibility of the Customer.
If a Customer chooses not to purchase the Maintenance Plan and the equipment is damaged, the Customer shall be responsible for all replacement costs. Country Wireless will provide one radio at the time of installation, which remains the property of Country Wireless. If the radio is damaged, the Customer must either have the Maintenance Plan or pay the cost to replace the damaged radio.
Service Charges
Any service calls are subject to a fifty-dollar ($50.00) per hour fee (including tax). Preventive maintenance and network or radio upgrades will not be subject to a service charge. Country Wireless reserves the right to change or alter these conditions at any time.
All after-hours service calls are subject to a fifty-dollar ($50.00) per hour charge, per technician, regardless of Maintenance Plan coverage.
On-Call Line
The on-call line is for emergencies only. An emergency is defined as any issue creating a financial impact, business outage, or affecting schooling use.
The following are deemed non-emergencies and may be billed one hundred dollars ($100.00) for on-call support:
• Slow connection
• One PC not working
• Router resets
• Disconnection due to overdue bills
• Online gaming issues
Long Term Evolution (LTE)
The Long Term Evolution (LTE) radio provided by Country Wireless is owned by Country Wireless. Damage caused by an “Act of God” will be covered by Country Wireless. Any negligence resulting in damage to the LTE radio will be billed to the Customer in the amount of one hundred fifty dollars ($150.00).
When a Customer terminates service, the LTE radio must be returned within thirty (30) days. Failure to return the radio will result in a eight-hundred-dollar ($800.00) equipment fee.
Returned Leased Equipment
Customers who lease equipment from Country Wireless—including but not limited to routers and VoIP phone devices—must return all leased equipment within thirty (30) days of service cancellation.
All leased equipment must be returned in good working order, free of damage beyond normal wear.
Failure to return leased equipment within the required 30-day period will result in the following replacement fees:
• Router: one hundred fifty dollars ($150.00)
• VoIP Phone Device: fifty dollars ($50.00)
Country Wireless may assess a restocking fee for returned routers that require cleaning, reconditioning, repackaging, or are not in standard reusable condition.
Customers are responsible for properly packaging equipment to prevent damage in transit. The Customer is liable for any equipment lost or damaged before it is received by Country Wireless.
Usage
You have unlimited usage of the network.
Actual speeds may vary and are not guaranteed. During peak hours, reduced speeds may occur due to network congestion or other factors beyond our control. Country Wireless makes its best effort to provide consistent and reliable speeds but cannot guarantee uninterrupted service at all times.
If the network is used in an unlawful or illegal manner, your service will be terminated. No refund will be issued for accounts terminated due to illegal activity.
Retransmission
Country Wireless strictly forbids the retransmission of its signal for any reason. Any person found to be reselling or providing service to a third party without Country Wireless’s consent will have their service terminated.
Refund Policy
Refunds will be addressed on a case-by-case basis. Please contact our office for more details at 715-389-8584.
Installation or Service Call Cancellations
After three (3) cancellations, Country Wireless may charge a thirty-five-dollar ($35.00) fee to reschedule.
Disclaimer
Country Wireless makes no express or implied warranties or representations of any kind as to the quality or fitness for the Customer’s particular purposes regarding the Internet, its affiliates, or the services provided. Country Wireless explicitly disclaims any express or implied warranty of merchantability or fitness for any particular purpose.
Country Wireless is not responsible for any loss suffered by the Customer as a result of using Country Wireless services, including but not limited to losses resulting from delays, improper or incomplete delivery of information, computer viruses, service interruptions (regardless of cause), wrongful use of the Customer’s account by others, or the Customer’s receipt of inaccurate data from any network accessed through Country Wireless.
Force Majeure: Country Wireless will not be responsible for any failure to perform any obligation or provide any Services due to Acts of God or nature, strikes, work stoppages, equipment or facilities shortages, governmental acts or directives, war, riot, civil commotion, or any other cause beyond its reasonable control.
Updated: 12/11/2025