Open Internet Compliance Statement

The Federal Communications Commission issued rules to preserve the Internet as an open platform. These rules went into effect on November 20, 2011 and can be found at this link: http://www.gpo.gov/fdsys/pkg/FR-2011-09-23/html/2011-24259.htm. All Internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services and in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing terms of service.

The FCC’s rules focus on three primary issues:

Transparency. Fixed and mobile broadband providers must disclose the network management practices, performance characteristics, and terms and conditions of their broadband services;
No blocking. Fixed broadband providers may not block lawful content, applications, services, or non-harmful devices; mobile broadband providers may not block lawful Web sites, or block applications that compete with their voice or video telephony services; and
No unreasonable discrimination. Fixed broadband providers may not unreasonably discriminate in transmitting lawful network traffic.
Reasonable network management. ISPs may engage in reasonable network management to maintain a high quality of service for broadband Internet access.

Network Practices
ISPs must disclose their network practices, specifically in the four general areas listed below. ISPs may not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. An ISP may not block consumers from accessing lawful Web sites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider’s voice or video telephony services, subject to reasonable network management. ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, although, reasonable network management shall not constitute unreasonable discrimination. The FCC’s rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.

Application-Specific Behavior:
We do not block or rate-control any particular application or protocol.

Device Attachment Rules:
Only CPE (Customer Premise Equipment) installed by a qualified Country Wireless technician will be allowed on the network. Any device may connect to the CPE that is allowed under the FCC rules. And destructive device or malicious disruption of services to other network users will cause the device to be disconnected at the CPE and will result in loss of service.

Security:
Country Wireless employes both NAT (network address translation) and public IP’s for our customers. All customers are fully responsible for ensuring their devices are protected with a firewall and anti-virus software.

Performance Characteristics:
ISPs must disclose the following network performance characteristics: Service is a “best effort service”, this means that speeds may be lower than advertised during peak congestion. Country Wireless does not warrant device speeds. While we try to ensure that speeds are consistent, there will be times when you will have lower speeds. (IE emergency repairs, temporary services, acts of God emergency)

Service Description:
Country Wireless provides both fixed wireless and fiber optic services. Fixed wireless speed start at 5 Mbps download for our legacy plans (Please note these Plans are no longer available for purchase) All new Services begin at 10 Mbps download. These Plans have will have a latency of sub 30 ms. Our Fiber plans begin with 100 Mbps symmetrically and have a sub 10ms average. All services are offered with unlimited usage and unlimited devices.

Impact of Specialized Services:
Country Wireless has phone and tv service available for purchase, please contact our sales team for more information on these services.

Commercial Terms:

ISPs must disclose the commercial terms of its broadband Internet access service including those listed below:

Commercial accounts are afforded for a 4 hour SLA.

Commercial accounts are required for all business.

No business shall use a residential account for business purposes.

Pricing:
Please call Country Wireless for commercial rates and terms, or visit us online at www.countrywireless.com.

Privacy Policies:
Country Wireless does not capture or store any browsing information. Network management does entail inspecting the type (but not the content) of network traffic. Country Wireless does not provide any information about traffic to third parties without a legal request nor do we use any traffic information for non-network management purposes.

Redress Options:
Country Wireless maintains 24×7 on call technician for emergency issues. We work to respond to issues within 4 hours.

FCC Notice:
If a customer believes that these open Internet rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.